Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved by any government agency. They are independent of any government agency. We are not in any way affiliated with any organization listed or referenced within this website, including HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not an endorsement of the Sender or any of its employees or business partners.
For information directly from HUD/FHA, visit: http://www.hudclips.com
For information directly from VA, visit: http://www.benefits.va.gov/HOMELOANS/
For information directly from USDA, visit: http://www.usda.gov/wps/portal/usda/usdahome?navid=GRANTS_LOANS
It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each compliant seriously, to investigate each compliant however small it is -- immediately and to take remedial actions swiftly.
As soon as a compliant is received, it is documented and is logged into a special log. The compliant is sent directly to the Customer Compliant Officer or his designate, in order to take action.
All compliants and records of compliants are kept in a special compliants binder along with all of the Customer Compliant Officer's Quality Control Files and other written policies so employees can easily access them and use them to provide better customer service. Reports on compliants are reviewed during the Customer Compliant Officer's meetings with our Board. We are focused on providing financial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil right laws. For more information, contact us at the phone number on the Home Page.